RPM Outlet Customers Beware

I just purchased what i thought was a 85mm MAF and cold air kit from this outfit for my 2004 Mach1 and received my purchase
06/07/04. Well i was shocked to find only the MAF kit but no cold air inlet tube as per the description on their website.
I sent them an email with regards to this on the same day with no response and called their customer service department
only to be told tough **** and too bad,so sad and that I was now stuck with this bait and switch product. I then asked
for a return authorization # from this courteous fellow only to be told they do not take returns and i am stuck with
it and to do with it whatever i want to do....

Well, i filed a complaint with the TEXAS State Attorney General and and
letting all my fellow Mustang community know not to do business with this company, they will not back up their products
and they will treat you like dirt if you ever call them with a problem...once again-avoid RPMOUTLET.COM like the plague
that they are..funny thing too, as soon as I finished talking to that great customer service rep:George Pastran, the
picture pop-up of a cold air tube that would appear when you clicked on the picture icon under the description was
changed to the MAF unit..nice one George..also have filed with the Texas BBB and letting all my fellow Mustang
enthusiast be warned of this outfit...

Hey everyone, I know I don't post here often, mainly because I don't have the time, but I have been around as a "lurker"
and occasional poster for the year and a half plus that I've owned my 2001 ZX2. Well, here's some info that I think
should be brought to anyone who is thinking about buying performance parts through RPM Outlet. I have dealt with several
other companies/individuals and NEVER had the sort of problem I have had with them. I will try to keep this as short as
possible, but its been over a month now so that may be hard.

I bought a used Diablo Delta chip through a guy who used to post here, I believe some name like EVOZX2 or something like
that. He owned a silver ZX2 with an Evo kit, red neons, and stock swirly's. I knew the chip needed reburned, but he
gave me a great deal on it, so that was no problem (or so i thought). He sent me the chip, packaged it great, diablo
packing tube (which is about the size of two empty cardboard toilet paper rolls end to end) inside a box with air
bubbles to protect it. Great seller.

Just last month I finally got the time to do somethings to my car (I put on Progress Springs and 17's) and I decided to
send in the chip to get it reburned to my code. The 2 choices were Motorhaven and RPM Outlet. RPM was a little cheaper
according to their site, so I decided them. I called them and they ended up charging me $10 more than their site listed.
Eh, no biggie, I know shipping is some money and prices change so I put it on my credit card (about $30) and send it in.
I packaged it the same way it was sent to me, and insured it through the USPS when I sent it in on about August 9th or
so.

I waited until about the 17th and still no reply or chip so I call them. They sent it out through UPS they say. But actually
they didn't. I later found out, they only filed the billing information by then. They sent it out on the 19th. I wait
and it arrives on the 25th. This is when stuff goes BAD!!!!!

I could hardly BELIEVE the condition of the packaging. It was in a bigger sized diablo packing tube (just think the original
size except twice the width, same length) that looked like someone played kickball with it for a few minutes. I then
look at the "top" of the tube. The black cap that goes into the opening is missing and they put a piece of clear packing
tape over it instead which ALMOST covered the whole opening. This worried me. I run inside open it up and there is a
small bubble wrap sealable envelope inside that is UNSEALED. And of course, no computer chip.

Now to keep the story as short as possible, I filed a claim with UPS and I will just say that I have spent all my free time
since then talking to RPM Outlet and UPS (UPS does NOT settle the claims to you, they do this through the shipper and
WILL NOT give out any info other than basic tracking and such) and getting ping-ponged back and forth to finally get a
nice, curt phone conversation with the RPM owner George today and he informs me that UPS has it under a different
business name than theirs (which I know they didn't originally because when I called them the several times these last
weeks, they always confirm it to me as RPM Outlet without me asking) and that he is done with me. SEE-YA. It takes a
lot for me to loose my cool, and these guys have now taken me to edge, I actually told the guy to shut up while talking
to me (this really helped me I'm sure ) because of the attitude he gave me. I have called them repeatedly before this
and they always say "We'll call you back." but they never have and keep blowing me off. So, now the one place I have to
deal with is gone, since UPS will not give me any more info than what I can find out with my old tracking number.

I plan on filing this claim with the Better Business Bureau ASAP, and again talking with UPS (this is pretty useless by the
way, they won't give out info due to legal issues )and trying to dispute the $30 on my credit card. I just fear that I
won't even get my $30 back for my program fee, let alone the $250 the chip is worth. Just a glimpse of the pain in my
arse this has become . BE CAREFUL!!!

So on the 15th of March I ordered a Motoblue Cold Air Filter kit from RPM Outlet for my 03 L. The kit doesn't show up
till today (03/29/04). That is **** off number one, is that it took that long to arrive. Number two, I crack open the
box to find a filter, MAF Adapter, and a round clamp. Ummm, where's the bracket to hold the thing up? So I call over
there and speak to some clueless kid that tells me that the item has been discontinued and he doesn't know how I
received it. So I asked him what they were going to do about it. He tells me to call back tomorrow. WHAT?!?!? I'm on
the phone now, Fix it. I suggest that he send me out a bracket but they don't have them cause the discontinued it.
So I told him that i wanted my money back and he again told me to call tomorrow. I'm getting really mad now. I can't
believe that these guys work unsupervised and that no one can help me. So I hung up from that guy and called again.
The next guy I spoke to was a little smarter than the other one. He offered to FIND me a bracket. I told him that if
he didn't have one in stock to send blue label or something to forget it. He too told me to call back tomorrow. What
the heck is tomorrow?!?!? I told them that this was the crappiest service I've EVER received from an online company.
So just a heads up for everyone, stay away from RPM Outlet, it will save you a headache in the future. I will follow
up tomorrow with the solution (I hope). :-X09

Im trying to order some headers from them but the Better Buisness Bureau rates them as an unsatisfatory place.
They are supposedly located in Stafford but maybe Alief or maybe Pasadena, something sounds fishy.
You cant actually go to the place and buy the headers because they cant sale over the counter to the public
but you can order and theyll send it to you. Has Anyone ever ordered anything from them?

I would certainly like some advise!

Thanks

I just received the autometer steering column pod and autometer boost gauge I ordered from RPMoutlet. *sigh*.

1. Pod is completely wrong. Looks like it is for a manual trans truck with the pod on the right side where the
auto-shifter goes.

2. Gauge is wrong model.

I call them up to work out this problem. Paraphrasing here "That's the pod off the superduty. We have been out of the
regular F150 pod, so we sent you that one instead. You should be able to make it work"

"We sent you the AUT3303 vs the AUT3301 you ordered. It is a better gauge - it can read 30lbs vs 20lbs"..
If I wanted the 3303 I would have ordered it!

Their solution: I send back parts at MY cost and they will send me the other gauge. They will not cross ship or
pay return shipping fees. He said "just throw a stamp on it". Sure, it gets lost in USPS and I end up not receiving
a refund.